"As a newer customer I really appreciate how you include published reviews from respected tasters on your web site. Most of the wine I buy is between $10.00 and $30.00 a bottle, so the more 90 point wines I can buy at that price point the better. The surprisingly reasonable shipping of $10.00 for 12 bottles is also a plus for someone who lives down state. Glad I found your shop!"
"Love this system! I had 2 dogs in car and your use of technology & hand delivery to my car was so much appreciated to protect them from the hot weather. Thanks Empire!! Love your customer service be it I pick up, or you deliver to our home!!!"
"Just wanted to say that I like buying wine from you folks at Empire Wine. I'm sure you get lots of compliments on your selection, service and price and they are well deserved. However I want to add that I really appreciate the way you box the wine for shipment. The boxes are VERY sturdy and there isn't a bit of styrofoam involved. The wine gets here safe and sound and the container is easy to recycle. Thank you!"
"I placed an order on Thursday evening March 2nd and received my order on Friday March 3rd. That is amazing customer service. I found your website online and now you will have a recurring customer. Keep up the great work.
"I ordered a case of various wines Tuesday morning and now, Wednesday morning, they're sitting here in my living room. Hard to believe that, once again, it all happened so fast. Thanks for your amazing service! The only problem is that those 12 bottles look delicious but, even for me, its too early in the day to start drinking them...
"Thanks for a great service. bottles arrived in good condition and i am impressed with the excellent package. I will use you again. It is my first time but you are oriented toward customer service and this is a high quality in today's world. Keep up the excellent work! Warm regards.
"Quite impressive packaging! I will certainly be placing more orders with you. Thanks for great service!"
"Empire Wine team, Just wanted to let you know that you did an outstanding job on our order. Everything was super fast and came in time for the wedding. We could not have done it without you! Many many thanks! All the best!"
~Cara & Almin
"We were very happy with the safe and responsible way you shipped the last (our first) purchase!"
"Great job, great packaging, 10 out of 10 would order again! Cheers,"
"I am a regular customer at your store in Colonie, NY. I wanted to compliment you on how friendly and accommodating your staff is... From the minute I walk through the door until I go through check out and get carry out service (which I usually need). And you have great prices! Thank you (from a loyal customer)."
"Thank you very much for the quick resolution to the rebate problem. I am very impressed with your attention to this and your professionalism. This is yet another reason why my husband and I like Empire so much! Your diverse selection of wines, the friendly, helpful, and knowledgeable people who work there, and you make the store a place we return to again and again! I am so happy with the outcome and appreciate all your efforts. I will look forward to getting the rebate."
"Good afternoon, confirm receipt of the 2 cases of Whispering Angel Rose wine ordered on Monday of this week and wanted to thank you for your prompt attention. This was my first purchase from Empire Wine, but will certainly not be my last."
"Could not be happier with my experience buying from @empirewine
excellent customer service and lightning fast shipping!"
"I just want to thank you so much for shipping the requested bottle of wine so quickly!! You have great customer service and great timely shipping!! Happy Holidays!!"
"Of every place online that I buy wine I find Empire's picks to be the most consistent in quality. Keep it up!"
"Thank you for a wonderful experience! I will not hesitate to order again and will promote you on my website."
"Thank you again - You'll be my first stop for my next party"
"Empire is great to deal with and has THE best deals."
"Inquired, ordered and shipped all in the same day. Arrived yesterday. Thank you so much for the great customer service!"
"Adam - I cant thank you enough for all your help today :) you are saving my holidays!! prayn for a good delivery date .. tell your boss I said you gave exceptional customer service!! Have a awesomely fantastic day!!"
"I'm a veteran shopper at Empire Wine and have just used your website to order a mixed case for the first time and want to congratulate you on a great user experience. Very well laid out, love the feature that saves your orders, easy to navigate. Thanks!"
"Great place to shop! Staff is very friendly and educated. I ordered the other day online, and was able to receive my wine the next day without paying overnight delivery. Highly recommended!"
"I visited your store today for 1st time and purchased a case of wine.I was very impressed and I will be returning."
"Thanks You provide GREAT SERVICE"
"Thanks for being so prompt and efficient. I have decided to have another case shipped, same credit card. You can sendit next week. Thanks again for such great service, one day I'll stop by and say hello. Consider me a happy customer! I will certainly continue to spread good words about you guys, verbally and online."
"I think you are the best Wine & Liquor store around. I make sure to tell everyone I know about the great prices and the knowledge of your employees. You do not wait till one buys a case of wine to give them a discount. You have already incorporated that in your pricing. Thank you Bunches,"